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Developing and Managing SLAs in the Public Sector

Service Level Agreements - SLAs - tutor-delivered online course with course materials.

Barony College

Summary

Price
£474 inc VAT
Study method
Online + live classes
Course format What's this?
Reading material - PDF/e-book, slides
Duration
6 hours · Part-time
Qualification
No formal qualification
Certificates
  • Barony Certificate in Developing and Managing Public Sector Service Level Agreements - Free

Overview

Many public sector services are now provided by independent contractors, such as facilities management firms.

These including property and equipment maintenance, security, catering, cleaning, and 'all-in' packages of such service.

They can also include outsourced professional services, such as payroll, human resources, and ongoing professional development.

The Service Level Agreement (SLA) approach has been widely adopted in recent years in the public sector as a means of monitoring quality, performance and costs.

An ideal SLA works for both parties as it is built on mutual respect and willingness to cooperate in delivering value-for-money services which benefit both partners.

Description

At the end of the course participants will:

Know how a good SLA works
Know about different types of SLAs
Develop SLAs which help to ensure 'buy-in' and practical implementation
Know how SLA's can be more effective by building in Critical Success Factors (CSFs)
Know how to agree Key Performance Indicators (KPI) which are meaningful and are clearly linked to the agreed CSFs
Be able to put review systems in place which facilitate ongoing improvements

COURSE DELIVERY

The course is delivered online in real time by the tutor

Participants do not need any special app or program on their device. All you need is good Internet access and we email everyone a link to click on to join the course beforehand.

Who is this course for?

Public Sector managers and leaders who deal with service providers

Public Sector officials who negotiate, agree, set up or monitor SLAs.

Requirements

Entry is open and participants do not need any prior qualifications to join the course.

Career path

For people wishing to progress their careers in managing services, including controlling quality and expenditure in public sector contracts.

Questions and answers

Certificates

Barony Certificate in Developing and Managing Public Sector Service Level Agreements

Digital certificate - Included

The certificate will be emailed to each course participant on completion of the course

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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